Urban Gym Group Studio (UGG Studio), is a fitness studio offering group classes in the United Kingdom at its locations, The CLB and PILAT3S. Urban Gym Group Studios is operated by Sparring Partners Ltd., registered in England and Wales (company number 4204345), whose registered office is at Unit 7, 38 New Kent Road, London, SE1 6TJ. UGG Studio is part of Urban Gym Group B.V., based in the Netherlands.To provide our services, we process personal data. In this privacy statement, you can read which personal data we process and how we do so. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as all other applicable data protection laws in the UK. For more information on these regulations, please consult the website of the Information Commissioner's Office (ICO).Sparring Partners Ltd., located at Unit 7, 38 New Kent Road, London, SE1 6TJ, is responsible for processing the personal data of individuals who purchase Single Classes or Packages (class credits), and other individuals interested in UGG Studio.
What is Personal Data?
Personal data refers to any information relating to an identified or identifiable natural person. It includes information through which you can be identified, such as your name, email address, telephone number, date of birth, photo, and/or bank account number (IBAN).
Processing of Personal Data
Individuals Booking Single Classes or Packages
We collect and process the following personal data from individuals booking Single Classes or Packages (class credits):First and last name, email address, date of birth, and (optional) telephone number: Used to perform agreements (e.g., Packages, Single Classes), for related communications, and administrative purposes (e.g., enabling class bookings, offering free trials, and creating accounts with our booking system).Bank account number (IBAN): Processed for payments made via our Website and for automatic direct debit for Packages.Class booking history and credit usage: Tracked to manage validity periods for Packages (e.g., 1 Credit = 1 month, 10 Credits = 5 months) and to enforce cancellation and rescheduling policies (e.g., 24-hour cancellation notice for credit refunds).Email preferences: Used to send updates, offers, events, or news-related emails based on your preferences.Medical information (if provided): Processed to ensure your safety during classes, as outlined in our Terms and Conditions (Section 8.1 and 8.4). This may include information about injuries, medical conditions, or pregnancy.
Interested Individuals
For individuals who show interest in UGG Studio, we process:First and last name and email address: Used to keep you informed about relevant offers, updates, and promotional materials. This processing is based on your consent or our legitimate interest.
Legal Basis for Processing Personal Data
UGG Studio relies on the legal bases described in Article 6 of the UK GDPR:Performance of a Contract: Processing is necessary to enter into and perform agreements (e.g., Packages, Single Classes, class bookings, and payments). This includes managing validity periods, freezing policies, and refunds as described in our Terms and Conditions.Legitimate Interest: We process data to improve our services, respond to information requests, and send newsletters to users. You have the right to object to processing for marketing purposes at any time. Every email includes an "opt-out" link. We also have a legitimate interest in processing data for safety and liability purposes, such as tracking medical information to comply with our Terms and Conditions (Section 8.1 and 8.4).Consent: We process data based on your consent, such as for cookies, newsletters, and promotional materials. You can adjust your cookie preferences in our Cookie Policy.Compliance with Legal Obligations: We process data to comply with UK laws, such as the Data Protection Act 2018 and UK GDPR, as well as for tax and financial reporting (e.g., retaining financial data for 7 years).Minors: We generally do not process the personal data of minors (under 18 years old). Exceptions apply when a minor (aged 16-17) contacts us independently for information or a free trial, provided they have parental/guardian consent as outlined in our Terms and Conditions (Section 12). In such cases, we do not process sensitive or special categories of personal data.
Newsletter
Our newsletter contains information, offers, and updates tailored to your interests. We send it via email based on our legitimate commercial interest.Data Used: First and last name, email address.Opt-Out: You can unsubscribe at any time using the "opt-out" link in the newsletter.
Retention Period
Package/Single Class Holders: Data is retained for as long as you hold Packages or Single Classes. After your credits expire, data is automatically deleted within two years.Newsletter Subscribers: Data is retained until you unsubscribe. After unsubscribing, data is deleted within two years.Prospects/Interested Parties: Data is retained for 90 days from the last interaction.Exceptions:Data required for legal obligations (e.g., tax legislation) is retained for 7 years.Medical information (if provided) is retained for the duration of your Package validity, unless a longer retention period is required by law.Complaint-related data is retained for a maximum of 2 years after the matter has been resolved.
Sharing with Third Parties
We do not share your personal data with third parties without your explicit consent, unless required by law. Exceptions include:Processors: Third-party service providers (e.g., booking systems, payment processors, financial administration, GDPR compliance tools, and newsletter services) process data on our behalf under processor agreements. These processors assist in fulfilling our obligations, such as managing class bookings, payments, and validity periods.Legal Obligations: We may share data with authorities (e.g., police, ICO) if legally required, such as for investigations or compliance with UK law.Targeted Advertising: With your consent, we may share browsing behavior (e.g., IP address) with third parties for targeted advertising on external websites.International Transfers: We do not transfer personal data outside the UK or European Economic Area (EEA) unless adequate safeguards (e.g., Standard Contractual Clauses) are in place to comply with UK GDPR.Urban Gym Group: Personal data may be shared within Urban Gym Group for administrative, service improvement, or contractual purposes, such as managing Packages, Single Classes across The CLB and PILAT3S studios.
Camera Surveillance
UGG Studio uses camera surveillance at its UK locations (The CLB and PILAT3S) for:Access control at studios.Protection of property and individuals.Prevention and documentation of incidents (e.g., vandalism, violence).
Data Processed
Camera footage of buildings, premises, and individuals.Time, date, and location of recordings.
Safeguards
No hidden cameras are used.Cameras are not installed in locker rooms or restrooms.Clear signage indicates camera use at all locations.
Retention
Footage is retained for 30 days, unless required for incident resolution.
Access and Requests
Requests for footage access, copies, deletion, or blocking can be submitted to mypersonaldata@uggstudio.co.uk.Requests may be denied if they infringe on others' privacy rights.Footage is only disclosed to authorities with a lawful order under UK law.
Security
We implement technical and organizational measures to protect your data, including:Confidentiality agreements for all personnel with data access.Username and password policies for systems.Pseudonymization and encryption of personal data.Regular backups and security evaluations.Employee training on data protection and UK GDPR compliance.
UGG Studio Website
We use cookies to personalize content and advertisements. For details, see our Cookie Policy, where you can adjust your preferences. Our Website includes The CLB and PILAT3S platforms, where you can purchase Single Classes and Packages.
Your Rights
As a data subject, you have the following rights under UK GDPR:Right to Information: Request details about the processing of your personal data.Right to Data Portability: Request the transfer of your data to another party.Right to Rectification: Request corrections or updates to your data (e.g., contact details, medical information).Right to Withdraw Consent: Withdraw consent for processing based on consent (e.g., newsletters, cookies).Right to Erasure: Request deletion of your data when it is no longer necessary or consent is withdrawn (subject to exceptions, such as legal obligations).Right to Restriction: Request restriction of processing in certain situations (e.g., during a dispute).Right to Object: Object to processing for marketing purposes or other legitimate interests (e.g., profiling).To exercise these rights, contact us at mypersonaldata@uggstudio.co.uk. We may request identification before processing your request.Response Time: We respond within one month, extendable to two months if necessary (e.g., for complex requests).Complaints: If unsatisfied, you may file a complaint with the ICO (ico.org.uk).
Data Protection Officer
Urban Gym Group B.V. has appointed an external Data Protection Officer (DPO):Mr. Bente van den BeukenDe Vos & Partners AdvocatenVan Miereveldstraat 13, 1071 DW AmsterdamEmail: bvandenbeuken@devos.nl
Questions or Contact
For questions or comments about this Privacy Policy, contact:Sparring Partners Ltd. (UGG Studio)Attn: ManagementUnit 7, 38 New Kent Road, London, SE1 6TJEmail: mypersonaldata@uggstudio.co.uk
